26
Jan 08

Re: Philip Linden is ‘sad’

Aldon Huffhines responded to a previous post with his own commentary, Philip Linden is ‘sad’. He writes:

“People have commented to me about Linden Lab’s method of dealing with conflict as ‘passive aggressive’. The ranks of people who are getting fed up with the way Linden Lab handles conflict seems to be growing, and the only thing preventing a large exodus is that alternative grids are still in alpha testing. Linden Lab has a little bit of time to repair the damage they’ve caused over the past year, but that time is running out.”

I’d have to agree that there is a level of discontent and disappointment that Linden Lab must address if they wish to keep a large contingent of the current userbase, because it seems like many folks are all too ready to jump ship and the only thing stopping them is that there is no viable alternative. For those who can see past the technical challenges and glitches into what virtual worlds have the potential to be, there is a great impatience for the future to arrive already and it can’t get here soon enough.

If 2007 was the Year of Restrictions, I hope 2008 will be the Year of Good Service, even if all of our desperately wished for improvements (stability, HTML on a prim, more than 25 groups, easy document importing) don’t arrive. For years I supported a thoroughly crappy software product and I know how much goodwill you can buy with truly excellent customer service. Fast, timely, personal responses; acknowledging what’s broken without glossing over the inconvenience it causes; providing work-arounds and alternate solutions – these things can make your customers love you even if the software you’re supporting is total crap. Be in the trenches with them, don’t pretend you care, _actually_ care, and show it.

And that’s where, I think, Linden Lab has failed. Aldon goes on to say:

“This ‘passive aggressive’ nature seems to reflect on a CEO who is ‘sad’ about what is happening and incapable of making any substantive changes to improve the situation.”

I think my take is quite different. While the head of the food chain does set the tone, and has enormous influence over the personality and culture of the organization (if organizations can have such things as personality), I’m not sure I can chalk it all up to a personal failing on Philip Rosedale’s part. Passive-aggressive behavior is avoidant, negative, and deceptive, but I haven’t read Linden Lab’s “personality” as passive aggressive at all. Rather I think there was an element of naivete involved, when SL really hit the hype cycle they weren’t ready. I read much of the last year as a desperate scramble to keep up with the interest, the challenges, the inquiries, the questions. If you’ve ever been the victim of your own success, you know that sudden panic when you realize you’ve reached the tipping point, it happened when you were too busy to notice, and now your whole paradigm has to change to cope with the new reality in a _re-active_ rather than a proactive way. And it takes some time to get back on your feet, to get things in place to be proactive again, and to repair any mis-steps made while you were in full damage control mode.

That’s my take on where things stand, and I hope this year will reflect a real commitment to the users who have helped make Linden Lab and the Second Life platform relevant in our institutions, our workplaces, and our social circles. The best PR is still “word of mouth” and sincere testimonials from people you trust, and a company who has the good will of its heaviest users benefits exponentially from their expertise, their evangelism, and certainly all the free technical support they (we) give.

Loyalty can’t be bought, it can only be earned, and it isn’t a one time deal.

We’ll see what happens moving forward, and I could certainly be wrong, but what I’m hearing in Philip’s (and to some extent Mitch Kapor’s) remarks isn’t passive aggressive, incapable, ducking the responsibility b.s. I heard someone reflecting on a difficult year and acknowledging that it was difficult in spite of the “Philip is ‘sad'” remarks it was sure to generate, and that’s the sort of thing that can go some distance in earning _my_ loyalty. It doesn’t go as far as filing a support ticket and getting a quick, accurate response, though, and the proof will be in the pudding.


10
Jan 08

Invitation to Extropia’s Saturday Salon

Extropia Core

How exciting! I met Sophrosyne at last week’s Community Builders meeting and after some very engaging discussion, she invited me to come speak at Sophrosyne’s Saturday Salon in Extropia. The plan is to discuss education in virtual worlds and our community building efforts on the Mainland sim of Chilbo. Hopefully I will be joined by Chilbo’s other Land Steward, Cosimo Urbanowicz.

Join us this coming Saturday, January 12th, at 1PM SLT (PST) in Extropia Core!


02
Jan 08

Awaiting Horizon Report 2008: No Virtual Worlds

Discovered this little nugget over on the Not Possible In Real Life site. The author talks about Second Life in 2008 with Larry Pixel aka Larry Johnson, CEO of the New Media Consortium (NMC), a big mover and shaker in the educational arena of Second Life, Forseti Svarog aka Giff Constable, COO of the Electric Sheep Company, and Seifert Surface, a brilliant mathematician who created the tesseract house.

If you’ve never heard of the Horizon Report, it is a collaborative annual report from the New Media Consortium and EDUCAUSE that surveys emerging technologies that will impact education in coming years, and I highly recommend it, especially for instructional designers and others involved in educational technology.

In any event, I’ve been looking forward to the 2008 report and spotted some surprising words from NMC CEO Larry Johnson in the interview:

Larry Pixel: NMC Virtual Worlds plans a big announcement after the first of the year. It will come out first in the NMC Campus Observer, about January 10th.

Also, the NMC’s highly influential Horizon Report (75,000+ copies downloaded or purchased in hard copy in 2007) will be released in late January. The contents of the 2008 report will be announced on the wiki next week.

Notably, this will be the first year since 2005 that some form of virtual worlds is not mentioned in the Horizon Report. I am not sure if that means it is now mainstream for edu, or if it is passe, but among my Real Life constituency, there are many many established projects, and many of these are clearly reaching mainstream faculty and other groups. Within the NMC, virtual worlds are still important, but are no longer considered the set of hot emerging technologies they once were.

I’d say the 2007 Horizon Report was a key piece of ammo for me when I first approached my dean about the possibility of using Second Life at the University of Cincinnati, and I wonder if its absence in this year’s report might be a blow to later coming faculty and IT staff who are making the virtual worlds pitch at their own institutions. Hopefully there are enough reports and data from other sources in 2007 to bolster their efforts, but I’m still surprised to hear that it won’t be included in the 2008 report.

It also means I’m even more anxious to see what the 2008 report _does_ hold. Will let you know when I find out!


01
Jan 08

Kiva: Micro-Lending Non-Profit Coming to SL

Just the other day I watched a PBS Frontline episode about Kiva, a micro-lending non-profit that uses the web to connect lenders and borrowers. Individual lenders can see pictures and stories of loan applicants, choose which projects to fund, and track the borrowers progress on loan repayment. Even small dollar amounts can have a tremendous impact and as one lender said in the PBS segment, if their business fails or they don’t repay the loan, it’s such a small amount that I just consider it a donation. If they do repay the loan, then I can lend that money out again and feel like I am helping make a difference in someone’s life.

I thought to myself, now this is a model that makes sense, I need to add this to my list of charities to check out for 2008, and then lo and behold I see that they will be opening an office in Second Life next week!

Kiva opening in Second Life - flyer

I’ll try to find a slurl the next time I’m in-world, but the office will be opening on the Non Profit Commons island on plot #23.


01
Jan 08

Thank you Eloh Eliot! Free Full Perm Skins in Several Shades!

Recently I posted about the difficulty some students had finding Second Life skins in a range of skin tones and I said I would publicly and personally thank any skin designer who contributed some freely available african, latino, or asian skins to the SL community.

I received a wonderful Christmas present of two different sets of full permissions skins from Molly Montale that fit the bill, and then a few days later someone alerted me to Eloh Eliot’s free skins available at Another shop, Lippert (73, 185, 179).

Eloh Eliot’s skins rock!

Free skins in Second Life

Even more generous, Eloh makes the PSD files available so you can learn about skin modification and design if you are so inclined.

Now, Prokofy made a couple of good points that I want to acknowledge, 1) that by doing so much handholding, I am robbing newbies of part of the joy of discovery that SL provides and 2) that giving them freebie, quality skins undercuts the business of those who specialize in african, latino, and asian skins.

These are fair points that deserve some consideration and I’ve been thinking about it since Prok posted. I’m not sure what the solution is yet, but I appreciate the challenge to consider the effects of my actions, and in the meantime, I am thankful to Molly and Eloh for making other options available to the wider SL community.


22
Dec 07

Tech Tools that Changed My Life in 2007

I’ll try to get to the 2008 Virtual Worlds predictions here in the next couple days, but I can’t move on to 2008 until I’ve given some thought to the grand ole year of 2007. As I mentioned earlier, in 2006 I set a goal to figure out this blogging business and I think I’m doing ok in that regard. But there were a number of tools that profoundly influenced the way I experience the web, Second Life, and even have changed how I think about people and communities and society in general. So here they are, my Top 10 Tech Tools of 2007:

10. Ning and AirSet and Google Groups – All three allow you to connect with communities of interest and provide a suite of tools to keep in touch, share resources, and network with one another. All three have some features I like, none of the three do it ALL for me, but one way or another, I’ve connected with a bunch of good people through these sites.

9. StumbleUpon – I hate the name, forget to submit stuff, and don’t have any friends there, BUT! When I’m in mega procrastination mode and want the internet to entertain me, StumbleUpon is like channel surfing with the the TV remote, but on the internet instead. Flip, hmm interesting, flip, that’s stupid, flip, neat video! Caution, stumbling videos can be addictive at 3AM.

8. HUDDLES Landmark Pal – Second Life residents, if you don’t already have a landmark HUD solution for your most visited locations, this little HUD is simple, easy, and fabulous. It minimizes (TRUE minimize, not phantom) to take up less screen real estate and I love not digging in inventory to go to frequently visited places.

7. Google Web History – I avoided this tool for a while because I thought ew how creepy, a history of everything I browse! Then as I kept losing links or forgetting to tag stuff or needing to find that one website I saw that one day.. it turned into oh how neat, a history of everything I browse! I figure, google already has the data, I might as well have it too. Also neat to see my surfing trends.

6. ScriptMe! – This Second Life scripting tool is the cat’s pajamas for newbies or those with no programming experience. Hilary Mason aka Ann Enigma coded this tool to make simple scripts for those who have no programming experience. It’s simple, intuitive, and opens up worlds of possibilities for those who have never explored scripting their own objects in SL. Thanks Hilary!

5. Scobleizer – Scobleizer isn’t a website or a web app or a tagging service but he does all those things, and no I am not calling Scoble a tool. Robert Scoble is a human processor of amazingly enormous amounts of information. I think he has a real job too, but he digests a lot of info and shares the good stuff on a number of platforms and I think has such a large following that he becomes a high-end-user test case for a lot of webapps that don’t scale well, so he can point out shortcoming and flaws that other people might not notice until it’s too late. I’ve become a big fan and thanks to @Spin/Eric Rice for introducing me to @Scobleizer.

4. WordPress – I tried a zillion blog packages and after all of the trial and error came to a simple conclusion: If you’re blogging and not using WordPress, you’re nuts. WordPress has zillions of themes, zillions of widgets, EVERY webapp with a blog tie in is WordPress compatible, if you host your own, upgrading is simple.. I <3 WordPress. Bye bye Livejournal, Blogger, Typepad and others. Oh, and if you aren’t blogging but want to, it’s free. Go do it.

3. Google Feed Reader – Google’s Feed Reader makes subscribing to blogs easy and portable. I was using Sage, then I tried Flock’s built in reader, but all of those are dependent on a local machine and I need to be mobile. It’s not perfect yet (get rid of duplicates pls!), but with the addition of sharing with your Gtalk friends just a few days ago, it beats the competition hands down. It also proves that Scoble really does read all those feeds. Impressive!

2. BlogHUD – My favorite Second Life tool of the year is without a doubt BlogHUD. I just can’t tell you how much easier it has made posting images and information from in-world to out. If you need examples, just check the BlogHUD category on this site. I think this is a terrific tool for educators in Second Life as well as anyone who keeps a travel log, reports on SL news, or just wants to share the cool stuff their doing. BlogHUD Pro has a bunch of other features, but the only one I use is the cross-post images to blogs and it is SO worth $900L. It is fabulous.

1. Twitter – Twitter is the glue that holds everything together. Twitter is a steady stream of information, help, and camaraderie. Twitter is better than Jaiku or Pownce. Twitter has changed my web surfing habits, my conception of online communities, my Second Life experience, and my blogging habits. Twitter is the ultimate “just in time” information source. Twitter. How I Love Thee. Ok enough gushing! I think Twitter works best when you find a combination of Twitter add-ons that work for you. I personally use it in conjunction with GTalk, Twittermail, TwitterTools for WordPress, and SLTweets in Second Life.


Honorable Mention: Flock
– Flock is a Mozilla based web browser that integrates a number of tools to make social networking and browsing media online even easier. It’s pretty slick looking and has some great ideas, but it still seems really top heavy and a little crash prone when you get a zillion tabs going. But I’ll keep an eye on it in 2008 because it does some things really well.

Dishonorable Mention: Facebook – Facebook feels like evil to me. Maybe it’s because it sounds like the “creator” stole the idea. Maybe it’s because if you don’t pick a gender it assumes you’re a guy. Maybe it’s all the privacy breaching going on. Maybe it’s the cloudy chain of who all owns it and invests in it. Maybe it’s all the stupid spammy groups. I am there and I’ll add you, but I won’t accept any of your third party super poking super whatever invites, because I am not a Facebook fan.

And that’s it! Thanks to all who brought these great tools to my attention and thanks to the people who make them possible! So what did I miss? What tools make your top 10 list for the year?


19
Dec 07

Update: Open Letter to SL Skin Designers

Dear Skin Designers of Second Life:

I am writing to alert you to a problem that you may not be aware of, since it has likely been a very long time since you were a newbie. I and many other educators are working with faculty and student populations to make them aware of the benefits of Second Life for teaching, learning, and research. Many of these folks have little to no previous experience with gaming or virtual worlds, and find the Second Life learning curve pretty steep. This isn’t a newsflash, I’m sure, but what might be is this:


There are virtually NO fully transferable skins for folks who wish to have an african, latino, asian, or other non-white skin type.

I have looked. I have been to all the freebie barns, stores, islands, OnRez and SLX, and every other source suggested to me.

There are, of course, many such skins for sale, but for educators like myself who are attempting to ease hundreds of new users into Second Life, it would be awfully nice to also be able to offer them some diversity of skin choices in our freebie avatar packages.

What does it say about our community if there are dozens of male and female white avatars that can be given to new users for free, but none for non-white skin types?

I know that many of you DO offer freebies at your stores, and that is very commendable, but that also requires the skill level needed to use search or find landmarks in inventory, teleport around, purchase and unpackage boxes, AND the time it takes to hunt them down. Skills and time are the very thing that many new students and faculty do not have, and for all of us who are doing our best to bring new users in-world, this is something you could help us overcome.

Please consider donating a fully transferable non-white skin to the cause and help make diversity in Second Life an easy choice for new users. If you choose to do so, let me know, I will be all too happy to acknowledge your contribution here and in-world.

Thanks,

Fleep Tuque

PS I am glad to see I am not the only one thinking about these issues, just today Poinky Malaprop writes about Avatars and Prejudice and asks a very relevant question, via Ren Rennolds at Terra Nova: Do virtual worlds liberate us from prejudices, or reinforce dominant stereotypes?

I would argue that virtual worlds enable us to challenge dominant stereotypes, but it’s all in how we choose to use the tool. Perhaps I need to re-think my own avatar choices as a result of this conversation. Thanks Poinky!

PPS Thanks to Celebrity Trollop of Second Style Fashionista for a possible lead on a transferable skin, I’ll follow up and report back!


15
Dec 07

Digital Immigrant Bookworm Goes Native Butterfly

Perpetually behind on my blog reading, but today I caught up with Intellagirl’s Ubernoggin and got sucked into her Response to Jenkins, Prenskey Regarding Digital Natives post.

Intellagirl’s analysis points to two key phenomena that differentiates the Digital Native from the Digital Immigrant – exigency (need) and medial hauntings (previous experience with earlier technologies that lingers on). Now “medial hauntings” doesn’t quite roll off the tongue and until I read further, evoked images of severed limbs screaming BOO! from dark closets (oh MEDIAL not MEDICAL), but I think she’s onto something there. Certainly she addresses the kind of fear that I’ve seen in so-called digital immigrants, who already have a community of people to share thoughts with at church or the bowling league or whatever, and who are afraid to press a button in case it breaks or click a link in case there’s no way to go back, that sort of thing. And it brings to mind my own complete aversion to all things web based for years – my command line BBS works just fine thanks, I don’t need any of this newfangled blog crap! I BBSed from 1994 to 2006 and largely ignored blogs and blog culture because I had an interface that I was comfortable with and a community to share my thoughts with and what _need_ was there to change? So in that example, Intellagirl’s analysis hits it right on the head – I had no need and the few attempts I’d made at blogging were painful because I didn’t know what the heck I was doing and I kept saying to myself, “Pushing the spacebar to get new content is so much easier!”

This Digital Native/Immigrant dichotomy has been sticking in my craw because it doesn’t quite explain ME. By age demographic, I should be an immigrant. By socio-economic background and access to technology and gadgets, I should be an immigrant. By all sorts of measures and characteristics used to describe the two groups, it seems as if I should fit squarely in the immigrant category, but clearly I do not. Intellagirl’s post is the first I’ve seen that begins to get at an explanation that makes sense, not just on a macro level, but on a personal level. My adoption and wholesale immersion into the BBS/MUD community in the mid 90s was born out of great need, I was away from home, poor as a church mouse, out of my social element, and desperately seeking to connect with other people, and that technology provided something that my limited social and financial circumstances could not – COMMUNITY. I was moving constantly, like a bag lady, from apartment to apartment and state to state, but with the magic of the intarnets, my friends traveled with me wherever I went. Further, limited experience with previous technologies left me with no old habits to break, at the time I discovered email and UNIX talk and telnet, I was a fairly clean slate and picked it up quickly.

OK, so finally an explanation that begins to make sense.. Hm.

But there’s something else about my own personal experience that has been ricocheting around in my head and always comes to the forefront when I listen to one of Philip Rosedale’s speeches about how navigating 3D virtual worlds is innately more intuitive than navigating word-laden webpages. I think there’s truth to that and it seems to me that we’re entering a new .. phase, era, whatever word you prefer. But let me go back for a moment to the ricocheting thought, which is that I think my digital native behavior was/is extremely influenced by my lifelong addiction to reading. I was the kind of kid that would rather read a book than do just about anything else. If I was in the middle of a good story, nothing short of prolonged shouting could break the spell, to the annoyance of friends and parents alike. Somehow I transcended mere “literacy” and I’m sure there’s some academic term for those of us who become immersed in the written word and visualize it with such clarity that the “real world” ceases to exist while we’re in it. (I bet Henry Jenkins knows that word.)

So, being such a reader, the world of BBSs and MUDs and entirely text based virtual worlds wasn’t just an easy transition to make, it was like the holy grail – an interactive story that I was part of, that I wrote and changed and played a role and wow, what a dream come true. Webpages didn’t interest me quite as much, except as an information source, because they were like magazine stories, way too short and eventually full of too many pictures, when what I prefer is a nice big meaty novel that will take at least two or three days to read. And so I stayed in my text based virtual worlds for a very long time. Long after other BBS friends adopted LiveJournal and Blogger and reveled in posting pictures and links and video clips that could never appear in the old telnet window.

Until EverQuest, that is. MMO + RPG + 3D = love at first sight. I still remember the thrill of it: the beautiful scenery, the long walks across unexplored territory, the adrenaline rushes, the late nights, the empty Mt. Dew cans. Then DAoC and WoW and various single player games in-between (NWN, Deus Ex, Sims, etc.). And somehow, between 1994 and 2006, I transformed into a Native butterfly, an advocate for technology in education, a creator of digital content, a camera, mp3-player, cell phone carrying junkie, a 1337 translator with some old skool credibility, tivo equipped and subscribed to so many blogs, and now tweeting my life away for all to see. Indistinguishable from a so-called Native, except that my text messaging thumb dexterity is woefully inadequate.

I hate these terms, Digital Natives and Digital Immigrants, because they imply all sorts of connotations that do more harm than good, and because my Women’s Studies 101 classes taught me to _always_ be suspicious of false dichotomies. It is not an either/or choice, rather there are continuums of related skill-sets and proclivities and if you look deeper under the skin of a Digital Native, you will find more complexity than a single word can possibly describe. Sure the 17 year old chained to his cell phone can text message while eating, driving, and talking, and sure his ipod seems to have grown fully formed out of his skull, but can he use a search engine effectively? Can he write a coherent paragraph with correct spelling and grammar to save his life? Increasingly, I think that answer is NO and that is worrisome.

Jenkins writes:

At one time, the digital immigrant metaphor might have been helpful if it forced at least some adults to acknowledge their uncertainties, step out of their comfort zone, and adjust their thinking to respond to a generation growing up in a very different context than the realm of their own childhood. As Prensky concludes, “if Digital Immigrant educators really want to reach Digital Natives – i.e. all their students – they will have to change.” Yet, I worry that the metaphor may be having the opposite effect now — implying that young people are better off without us and thus justifying decisions not to adjust educational practices to create a space where young and old might be able to learn from each other.

So, what would digital multi-culturalism look like? Can we come up with a different set of metaphors to talk about these issues?

I say we MUST come up with a different set of metaphors, because to circle back to Philip Rosedale’s point about the intuitive navigability of 3D virtual spaces, if we don’t figure out a better way to talk about these concepts, the so-called natives will run so far ahead into the virtual world, that the wisdom of the text-based and physical world might be lost altogether. Don’t believe me? Take a look at this chilling report from the National Endowment for the Arts about current literacy rates. It strikes fear into the heart of this digital [whatever], because the power of all of this technology is tremendous, and while those who have accepted the term “digital immigrant” feel cut off or dismissive or frightened or too old or whatever it is are sitting around reading newspapers and drinking coffee at church and thinking that things like Second Life is just a game, the world is going to change around them, so fast it will make their heads spin if they’re still around to see it, and the certainty that this is coming fills me with such urgency, I just can’t shake it.

It keeps me burning the candle at both ends, and now we’re at the end of 2007 and my resolution in 2006 to figure out this blog crap, to bring Second Life to my campus, to work even harder to be the translator between the “immigrant” and “native” camps has been one of the most exhausting and stressful, yet wonderfully fulfilling years of my life. I’ll save the reminiscing for a different long rambly disorganized thinking-out-loud post, but at the end of all of this, I’m thinking we have a lot of work to do and we can’t do it fast enough. I don’t know if Digital Multi-Culturalism will cut the mustard, either, because that implies some acceptance of the status-quo that I don’t want to accept. I want to be intolerant of intolerance in the digital sense. I don’t want to just talk about it, I want to smack the hand that reaches for the phone book instead of a search engine. As I reach the ripe old age of my early 30s, I finally have come to understand that not all old people are wise, but there is wisdom in age and experience, and frankly, I fear we’ll lose that wisdom when the “natives” put down their video games and start harnessing this technology to change the world around them.

I think, moving forward, that we need to challenge those words wherever we see or hear them, because they are perpetuating a concept that we can’t afford to continue.


08
Dec 07

Virtual Worlds/Walled Gardens, SL-Dev, and UC State of the University

[Edit: Good grief, it’s the State of the University, not State of the Union. (!!) Recovering political junkie reflex.]

Interesting article in the Christian Science Monitor about big business and Second Life. Tackles the interoperability-slash-walled garden issue, and quotes Metanomics series host Professor Robert Bloomfield of Cornell University, who I recently met during the discussion on Higher Education in Second Life for the program.

The article states that 20 major technology firms, including IBM and Microsoft, have agreed to explore ways to connect virtual worlds. My thought, is Google on that list?

On another note, I was talking with a couple of long time SL residents who didn’t know about the existence of the SL-DEV listserv. Now I am not a scripter or a coder or any label that would imply I could program my way out of a paper bag, but if you want to know where the technology behind Second Life is heading, there’s no better source for info. Sure half to two thirds of the posts zoom right over my head, but even scanning the subject lines tells me what’s the Hot New Topic with the opensource/dev community, and that’s good to know.

President Nancy Zimpher delivers the 2007 State of the University address

Next up, I finally got a chance to view University of Cincinnati President Nancy Zimpher’s State of the University 2007 address. Since she came to UC, her focus on how the university integrates with the local and regional community has resonated with my own sense of priorities, and I am pleased to see that continue to be her focus, in addition to the Master Plan and UC|21 goals for academic achievement. I lived in Clifton for 6 years, and while I miss the convenience of walking to work very much, I don’t miss the noise, the crime, and the grit nearby. As long as economic redevelopment doesn’t just mean shifting vulnerable populations further away from a walled-garden campus, then I am all for finding real, sustainable solutions. She also mentioned the Strive project, which aims to create an educational pipeline to ensure that students complete the _entire_ educational process, from pre-school through to college degree. Good stuff!

Also from President Zimpher’s speech, the Brookings Institute: Blueprint for American Prosperity: Unlceaning the Potential of a Metropolitan Nation. I confess, I haven’t read it yet, but her talk seemed quite apropos considering the recent conversations I and others have been having about what makes a community work in the virtual world, and I think there is much to be learned from real world examples too.

Finally, any SL residents, I beg of you to please vote for the JIRA issue to increase the 25 group limit in Second Life. Even if you haven’t hit that ceiling yet, it is a major major obstacle for those of us who have, and I can’t believe it has less than 400 votes. Sheesh.